By agreeing to eurocarriers.com carrying your items you agree to these terms & conditions.

Where we use the words ‘You’ or ‘Your’ it means the customer.

‘We’, ‘Us’ or 'Our’ means eurocarriers.com. 

You declare, upon accepting our services via text, email or with a paid deposit or a signature, that: 

You have NOT given us, for transport, any alcohol, tobacco, illegal/ controlled drugs, cash, items which have potential to damage, explode or are dangerous including gas bottles, aerosols, paints, fuel containers (unless empty), firearms (including antique weapons even if they are not in working condition, and ornamental items like swords), sports weapons (such as fencing swords), ammunition, prohibited or stolen goods, obscene material, plants or goods which may be likely to encourage vermin, pests or cause infestation, foodstuffs or liquids, any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier and/or goods which require government permission or licence for export or import. 

Do not pack any boxes, bags etc in excess of 25kg, or of excess size, for transportation, that cannot be reasonable lifted by one person, unless you have arranged for someone to help at the collection & delivery at their own risk. 

All motorized items should be drained of fuel. 

You should declare any access issues for vehicles and/or persons. 

All goods to be removed and/or stored are your own property or, you have been given the authority to make this contract by the person(s) who owns or has an interest in the goods and that they have been made aware of these conditions. 

If such prohibited goods are given to us for transportation, packed or concealed, we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we will have the right to dispose of these goods or to hand them over to the relevant authorities, and to withhold delivery of your other items until we are satisfied you have compensated us for any charges, expenses, damages or penalties claimed against us or incurred by us.Your details may be given to the relevant authorities for their investigations and/or possible prosecution.

In the event of a quote being given as an hourly rate, fees are charged starting arrival at the collection address and ending when we complete unloading.  

We may either increase the price, or decline to do the work, for any of the following reasons, if you do not accept the quote, within 28 days with a date in place for the transportation, the transport/removal is not carried out or completed within a day of the agreed date due to your delay, if we have to collect or deliver goods to floors higher than those declared at the time of booking, if additional services, including moving or storing extra goods, are supplied by us (these conditions will also apply to these services), if there is inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load and/or unload within 20 metres of the doorway, for any parking fees, fines (unless unreasonably incurred), or other charges that we have to pay in order to carry out services on your behalf, if there is a delay in accessing the delivery property meaning we cannot start loading or unloading your goods within 1 hour on the scheduled day of your transport unless agreed in writing and/or if any events outside our reasonable control cause delays.

Unless agreed by us in writing and charged appropriately we will not: Dismantle or assemble any flat-pack furniture or fittings, disconnect or reconnect appliances, fixtures, fittings or electrical equipment, take up or lay fitted floor coverings, move storage heaters (unless previously dismantled) and/or move items from a loft/roof space.

It will be your own responsibility (and, where relevant, expense) to: declare to us valuations of all goods being removed and/or stored. Insure the goods submitted for removal and/or storage against all insurable risks. Obtain all paperwork (licences, permits, etc.) necessary for the transport/removal to be completed. To be present, or represented, while we are collecting and delivering. Take all reasonable steps to ensure that nothing is left behind or taken away in error. Empty, defrost completely and clean refrigerators and freezers, we are not responsible for the contents.

Charges are made if this contract is postponed or cancelled. Charges are as follows: Notice given more than 28 days before the transport was due to start: NIL. For notice given less than 28 days before the transport was due to start you will lose your deposit paid but incur no further charges. Payment can be made by cash, bank transfer, PayPal, or debit/credit card payment in person or via a text or email link sent to you, with at least a deposit of 10% of the total quote paid in advance, at least 50% to be paid on collection, and the balance to be paid, as above, on delivery and not after delivery. We reserve the right to withhold your goods until full payment has been made.

Unless otherwise stated the quote is a fixed price and does not include insurance, materials (other than basic blanket protection and/or bubble wrap, straps, trolleys, ramps etc), storage, customs duties, inspections or any other fees whatsoever. Should you require insurance please note it is subject to excess charges should you wish to claim, please ask for the current excess amounts, and please note motorcycles are not covered for theft if the carrying vehicle is unoccupied at the time of theft. The limitations of our liability for loss or damage are: If we are liable, we will refund up to a maximum of 80% of your cleared payments already made to us in the event of our losing or there is proof we have damaged your goods. The up to 80% does not include any payments you have made to a third party (for example a transportation online marketplace where they require a fee to accept an online quote from transporters like ourselves, please note some such websites may not make it clear that they themsleves are charging a fee which they have added to quotes you see, and may give the impression you are paying a deposit to the transporter that has quoted for you).  We may choose to repair or replace an item, which is damaged or lost, if that is more economical to us than refunding on the above terms. However, if an item is repaired we will not be held liable for depreciation in value. You may already have insurance cover for your move or transport under your home contents policy so we advise you check with your insurers. We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following reasons: Fire, war, hostilities, terrorism, act of God, industrial action or other such events outside our reasonable control, normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods, infestation by moth, vermin or anything similar, cleaning, repairing or restoring goods, unless undertaken by ourselves, goods not packed by us and packed unsafely in bags, boxes, case or other container, wardrobes, drawers, or appliances, or in a package, bundle, electrical/mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact by us, to jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind, any goods already proven defective or goods, which are inherently defective, to refrigerated or frozen food or drink, the data, files, software or digital contents of any computer or electronic device. We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable level of care and skill in accordance with the supply of Goods and Services Act, and Consumer rights under that Act are not restricted by these terms. No employee of eurocarriers.com shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions, unless acting outside the scope of their employment. We do not accept liability for goods, which are removed and /or damaged by Customs Authorities or other Government Agencies, items should not be locked so as to allow access for customs inspections, customs will break open any locked items they wish to inspect. Any loss, damage or failure to produce goods we are delivering must be noted at the time of delivery, wherever reasonable. We will not be liable for any loss of or damage to your goods if they are not notified to us within 24 hours of delivery. We are not liable for delays in transit other than by reason of our own negligence or a lack of reasonable care and skill on our part. If we are unable to deliver the goods through no fault of our own, we will endeavour to contact you and make other arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility. For property other than those goods submitted for transport and/or storage we will only be liable for damage where it can be proven that we have been negligent or acted without reasonable care and skill. If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent or acted without reasonable care and skill. We reserve the right to sub-contract some or all of the work. In the event that we sub-contract, these terms and conditions will still apply. We will always endeavour not to sub-contract whenever possible. Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall continue to apply. The additional charges referred to in this term shall apply in the event of a dispute regarding breach of contract on our part.